{"id":1197,"date":"2022-05-05T08:14:16","date_gmt":"2022-05-05T08:14:16","guid":{"rendered":"https:\/\/mrcartools.com\/?page_id=1197"},"modified":"2023-05-30T07:56:32","modified_gmt":"2023-05-30T07:56:32","slug":"refund-and-returns","status":"publish","type":"page","link":"https:\/\/mrcartools.com\/es\/refund-and-returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<p><strong>DA\u00d1OS Y PERJUICIOS<\/strong><br \/>Por favor, inspeccione su pedido al recibirlo y p\u00f3ngase en contacto con nosotros inmediatamente si el art\u00edculo est\u00e1 defectuoso, da\u00f1ado o si recibe un art\u00edculo equivocado para que podamos evaluar el problema y solucionarlo.<\/p>\n<p><strong>CANCELACI\u00d3N<\/strong><br \/>Aceptamos cancelaciones de pedidos antes de que el producto se env\u00ede o se fabrique. Si se cancela el pedido, se le reembolsar\u00e1 el importe \u00edntegro. No podemos cancelar el pedido si el producto ya se ha enviado.<\/p>\n<p><strong>DEVOLUCIONES (SI PROCEDE)<\/strong><br \/>1. Si usted es un revendedor u OEM, o cliente ODM, por favor, env\u00ede primero un motivo razonable para la devoluci\u00f3n o cambio. 2. Sujeto a motivos razonables y leg\u00edtimos, MRCARTOOL correr\u00e1 con los gastos relacionados. Siempre que el procedimiento anterior no resulte en una petici\u00f3n irrazonable del cliente a MRCARTOOL.<br \/>2. Si eres usuario de MRCARTOOL y no est\u00e1s satisfecho con los productos MRCARTOOL adquiridos en la plataforma de compra autorizada online y distribuidores autorizados offline, puedes devolver los productos en un plazo de siete d\u00edas desde la fecha de recepci\u00f3n; o puedes cambiarlos por otro producto del mismo valor en un plazo de 30 d\u00edas desde la fecha de entrega.<br \/>3. Las devoluciones s\u00f3lo se permiten con el permiso por escrito de MRCARTOOL. No se aceptar\u00e1n art\u00edculos enviados de vuelta a nosotros sin solicitar previamente una devoluci\u00f3n. Los gastos de env\u00edo de la devoluci\u00f3n correr\u00e1n a cargo del cliente.<br \/>4. Los productos devueltos y cambiados deben estar en condiciones totalmente vendibles, con documentaci\u00f3n de la factura de venta correspondiente, todos los accesorios pertinentes, el embalaje original y las facturas en papel (si las hubiera).<br \/>5. MRCARTOOL inspeccionar\u00e1 los art\u00edculos devueltos para asegurarse de que est\u00e1n en buenas condiciones y son elegibles. Cualquier art\u00edculo que no pase la inspecci\u00f3n le ser\u00e1 devuelto y no recibir\u00e1 un reembolso por el mismo.<br \/>6. Puede cambiar el producto a trav\u00e9s del centro de atenci\u00f3n al cliente o de los distribuidores autorizados de MRCARTOOL. La pol\u00edtica de devoluci\u00f3n y cambio es devolver el producto en el lugar donde fue adquirido. Si hay dificultades o problemas con su devoluci\u00f3n o cambio, por favor contacte con el servicio de atenci\u00f3n al cliente de MRCARTOOL.<br \/>7. Cuando necesite devolver o cambiar un art\u00edculo, p\u00f3ngase en contacto con nosotros y siga los pasos que se indican a continuaci\u00f3n para completar la devoluci\u00f3n o el cambio.<\/p>\n<p>1-Tel\u00e9fono: 0755-27807580\/ +86 18926437723<br \/>WeChat oficial: 18926437723<br \/>Correo electr\u00f3nico de servicio: seller@mrcartool.net<br \/>WhatsApp: +8618926437723<\/p>\n<p>Si se confirma su informaci\u00f3n de devoluci\u00f3n o cambio, se le enviar\u00e1 un mensaje de confirmaci\u00f3n y un correo electr\u00f3nico.<\/p>\n<p>2 - Preparar la parcela<br \/>Coloque los productos y los accesorios relacionados que deben devolverse o cambiarse en la caja expr\u00e9s original y s\u00e9llela.<\/p>\n<p>3 - Entregue el paquete al servicio de mensajer\u00eda y facilite el n\u00famero de seguimiento al destinatario.<\/p>\n<p><strong>REEMBOLSOS (SI PROCEDE)<\/strong><br \/>Una vez recibida e inspeccionada su devoluci\u00f3n, le enviaremos un correo electr\u00f3nico para notificarle que hemos recibido su art\u00edculo devuelto. Tambi\u00e9n le notificaremos la aprobaci\u00f3n o rechazo de su reembolso. Si es aprobado, entonces su reembolso ser\u00e1 procesado, y un cr\u00e9dito ser\u00e1 autom\u00e1ticamente aplicado a su tarjeta de cr\u00e9dito o m\u00e9todo original de pago dentro de dos d\u00edas h\u00e1biles.<\/p>\n<p><strong>DEVOLUCIONES ATRASADAS O NO EFECTUADAS (SI PROCEDE)<\/strong><br \/>Si a\u00fan no ha recibido el reembolso, compruebe primero de nuevo su cuenta bancaria. A continuaci\u00f3n, p\u00f3ngase en contacto con la entidad emisora de su tarjeta de cr\u00e9dito. Puede pasar alg\u00fan tiempo antes de que se contabilice oficialmente el reembolso. A continuaci\u00f3n, p\u00f3ngase en contacto con su banco. A menudo transcurre alg\u00fan tiempo antes de que se contabilice el reembolso. Si ha hecho todo esto y a\u00fan no ha recibido el reembolso, p\u00f3ngase en contacto con nosotros en seller@mrcartool.net.<\/p>","protected":false},"excerpt":{"rendered":"<p>DAMAGES AND ISSUESPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. CANCELLATIONWe accept order\u00a0cancellations before the product is shipped or produced. If the order is canceled, you will get [&#8230;]","protected":false},"author":238,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1197","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Mrcartool<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mrcartools.com\/es\/refund-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"DAMAGES AND ISSUESPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 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