{"id":5569,"date":"2024-11-05T06:53:23","date_gmt":"2024-11-05T06:53:23","guid":{"rendered":"https:\/\/mrcartools.com\/?page_id=5569"},"modified":"2024-11-12T02:13:31","modified_gmt":"2024-11-12T02:13:31","slug":"shipping","status":"publish","type":"page","link":"https:\/\/mrcartools.com\/es\/mrcartools-official-shop\/help-center\/shipping\/","title":{"rendered":"Env\u00edos, pedidos y devoluciones"},"content":{"rendered":"<section class=\"section dark\" id=\"section_715918410\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1423396217\">\n\n\t<div id=\"col-1271590767\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2163996104\" class=\"text\">\n\t\t\n<h1><strong>Env\u00edos, pedidos y devoluciones<\/strong><\/h1>\n\t\t\n<style>\n#text-2163996104 {\n  font-size: 1.95rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1271590767 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-1879739553\">\n\n\t<div id=\"col-140161598\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(255, 255, 255);\"><\/div>\n<div class=\"row row-collapse\"  id=\"row-1868315173\">\n\n\t<div id=\"col-1284068728\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 83px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u8ba2\u5355\u4fe1\u606f_333333_128_21545867.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u8ba2\u5355\u4fe1\u606f_333333_128_21545867.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u8ba2\u5355\u4fe1\u606f_333333_128_21545867-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u8ba2\u5355\u4fe1\u606f_333333_128_21545867-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h2><strong>Pedidos<\/strong><\/h2>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-461012813\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2481310913\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2481310913-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2481310913-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo se hace un pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2481310913-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2481310913-label\">\n\t\t\t\n<p>Elija la atribuci\u00f3n adecuada y haga clic en a\u00f1adir a la cesta y en el bot\u00f3n de pago para realizar un pedido. El bot\u00f3n Comprar ahora puede llevarte a la p\u00e1gina de pago.<\/p>\n<p>NOTA: Si tiene necesidades de compra al por mayor, p\u00f3ngase en contacto con nosotros para comunicarnos las necesidades de compra espec\u00edficas, le daremos precios de compra al por mayor y m\u00e9todos de compra seg\u00fan la situaci\u00f3n real.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3833095051\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3833095051-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-need-to-change-my-shipping-address?\" aria-expanded=\"false\" aria-controls=\"accordion-3833095051-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 ocurre si tengo que cambiar mi direcci\u00f3n de env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3833095051-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3833095051-label\">\n\t\t\t\n<p>Si necesita cambiar la direcci\u00f3n de entrega, p\u00f3ngase en contacto con nosotros en un plazo de 12 horas. Enviaremos los pedidos normales en 24 horas. <a href=\"https:\/\/api.whatsapp.com\/send\/?phone=%2B8618923768146&amp;text=onlinesupport\"><em><strong>Para ponerse en contacto en l\u00ednea, haga clic aqu\u00ed&gt;&gt;<\/strong><\/em><\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1561954318\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1561954318-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-change-or-cancel-my-order-after-i-have-placed-it?\" aria-expanded=\"false\" aria-controls=\"accordion-1561954318-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo modificar o anular mi pedido despu\u00e9s de haberlo realizado?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1561954318-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1561954318-label\">\n\t\t\t\n<p>Si desea modificar o anular su pedido, debe ponerse en contacto con nuestro servicio de atenci\u00f3n al cliente en l\u00ednea o por correo electr\u00f3nico: <strong>seller@mrcartool.net<\/strong>\u00a0 <strong>en 12 horas<\/strong>\u00a0de realizar su pedido y env\u00edenos tanto su solicitud como el n\u00famero de pedido para que podamos instalar r\u00e1pidamente su solicitud y solucionar el problema.<\/p>\n<p>\u00a1Le responderemos tan pronto como recibamos la informaci\u00f3n en d\u00edas laborables, si no recibe nuestra respuesta inmediatamente, por favor no se preocupe, estamos de vacaciones, los d\u00edas laborables todav\u00eda podemos tratar con usted a tiempo!<\/p>\n<p><strong>Asistencia en l\u00ednea\u00a0<a href=\"https:\/\/api.whatsapp.com\/send\/?phone=%2B8618923768146&amp;text=onlinesupport\">Haga clic aqu\u00ed&gt;&gt;<\/a><\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(255, 255, 255);\"><\/div>\n<div class=\"row row-collapse\"  id=\"row-105885875\">\n\n\t<div id=\"col-668766973\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 83px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u5feb\u9012\u5305\u88f9_333333_128_21557057-2.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u5feb\u9012\u5305\u88f9_333333_128_21557057-2.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u5feb\u9012\u5305\u88f9_333333_128_21557057-2-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u5feb\u9012\u5305\u88f9_333333_128_21557057-2-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-248988311\" class=\"text\">\n\t\t\n<h2><strong>Env\u00edo<\/strong><\/h2>\n\t\t\n<style>\n#text-248988311 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-390133241\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3136431399\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3136431399-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-will-it-take-for-my-order-to-ship?\" aria-expanded=\"false\" aria-controls=\"accordion-3136431399-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1nto tardar\u00e1 en enviarse mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3136431399-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3136431399-label\">\n\t\t\t\n<p>En circunstancias normales, organizaremos el env\u00edo de su pedido en un plazo de 24 horas. Si no hay existencias u otras circunstancias, organizaremos el env\u00edo en un plazo de 72 horas.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(255, 255, 255);\"><\/div>\n<div class=\"row row-collapse\"  id=\"row-850998426\">\n\n\t<div id=\"col-1840150201\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 83px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u7269\u6d41\u5feb\u9012_333333_128_21553113-1.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u7269\u6d41\u5feb\u9012_333333_128_21553113-1.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u7269\u6d41\u5feb\u9012_333333_128_21553113-1-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u7269\u6d41\u5feb\u9012_333333_128_21553113-1-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-2555195398\" class=\"text\">\n\t\t\n<h2><strong>Devoluci\u00f3n<\/strong><\/h2>\n\t\t\n<style>\n#text-2555195398 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-82418092\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-158091922\" class=\"accordion-item\">\n\t\t<a id=\"accordion-158091922-label\" class=\"accordion-title plain\" href=\"#accordion-item-refund-arrival-time\" aria-expanded=\"false\" aria-controls=\"accordion-158091922-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Hora de llegada de la devoluci\u00f3n<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-158091922-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-158091922-label\">\n\t\t\t\n<p>Cuando recibamos una solicitud de reembolso de un cliente en estado \"No enviado\" o \"S\u00f3lo reembolso\", completaremos la operaci\u00f3n de reembolso en un plazo de 24 horas de un d\u00eda laborable, y se pospondr\u00e1 en caso de d\u00edas no laborables.<\/p>\n<p>Notas:<\/p>\n<p>1. Para el pago por PayPal, cuando emitamos una instrucci\u00f3n de reembolso, el cliente recibir\u00e1 el reembolso inmediatamente.<\/p>\n<p>2. Para el pago con tarjeta de cr\u00e9dito, cuando emitimos la instrucci\u00f3n de reembolso, su banco emisor recibir\u00e1 nuestro reembolso dentro de las 24 horas, pero algunos bancos tendr\u00e1n el problema de retraso en el tiempo de procesamiento, por lo general alrededor de 1-20 d\u00edas (esto variar\u00e1 dependiendo de los diferentes bancos). Puede ponerse en contacto con el servicio de atenci\u00f3n al cliente para solicitar el n\u00famero ARN de reembolso. El pagador puede verificar el estado del reembolso con el emisor de la tarjeta de cr\u00e9dito a trav\u00e9s del n\u00famero ARN de reembolso.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(255, 255, 255);\"><\/div>\n<div class=\"row row-collapse\"  id=\"row-1765743801\">\n\n\t<div id=\"col-1384132516\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 83px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u673a\u8425\u9500_333333_128_20263704-3.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u673a\u8425\u9500_333333_128_20263704-3.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u673a\u8425\u9500_333333_128_20263704-3-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u673a\u8425\u9500_333333_128_20263704-3-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-587710280\" class=\"text\">\n\t\t\n<h2><strong>Pago<\/strong><\/h2>\n\t\t\n<style>\n#text-587710280 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-620092342\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3154931402\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3154931402-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-payment-method?\" aria-expanded=\"false\" aria-controls=\"accordion-3154931402-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1l es la forma de pago?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3154931402-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3154931402-label\">\n\t\t\t\n<p>Los m\u00e9todos de pago en nuestro sitio web son tarjeta de cr\u00e9dito, PayPal, transferencia bancaria. La mayor\u00eda de nuestros clientes utilizan PayPal.<\/p>\n<p>Si necesita pagar por transferencia bancaria, p\u00f3ngase en contacto con nuestro personal.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_379895749\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"153\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/Payment-510x153-1.png\" class=\"attachment-large size-large wvs-archive-product-image\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_379895749 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-112323789\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-112323789 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-93867506\">\n\n\t<div id=\"col-413109590\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\t<div id=\"text-4246050661\" class=\"text\">\n\t\t\n<h3><strong>\u00bfTiene alguna pregunta?<\/strong><\/h3>\n<p><strong>P\u00f3ngase en contacto con nosotros para obtener m\u00e1s informaci\u00f3n.<\/strong><\/p>\n\t\t\n<style>\n#text-4246050661 {\n  font-size: 1.35rem;\n  color: #0a0a0a;\n}\n#text-4246050661 > * {\n  color: #0a0a0a;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/api.whatsapp.com\/send\/?phone=%2B8618923768146&#038;text=onlinesupport\" target=\"_blank\" class=\"button primary\" rel=\"noopener\" >\n\t\t<span>P\u00f3ngase en contacto<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-93867506 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-93867506 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_715918410 {\n  padding-top: 70px;\n  padding-bottom: 70px;\n  background-color: #364d81;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":378,"featured_media":0,"parent":5541,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5569","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping\u3001Ordering&amp; 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