{"id":5541,"date":"2024-11-05T03:32:42","date_gmt":"2024-11-05T03:32:42","guid":{"rendered":"https:\/\/mrcartools.com\/?page_id=5541"},"modified":"2025-02-13T14:34:48","modified_gmt":"2025-02-13T06:34:48","slug":"help-center","status":"publish","type":"page","link":"https:\/\/mrcartools.com\/it\/mrcartools-official-shop\/help-center\/","title":{"rendered":"Centro assistenza"},"content":{"rendered":"<section class=\"section\" id=\"section_51072437\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-small align-equal row-box-shadow-3-hover\"  id=\"row-656837861\">\n\n\t<div id=\"col-1003911087\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 250, 238);\" >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/mrcartools.com\/it\/mrcartools-official-shop\/help-center\/shipping\/\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 110px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u7269\u6d41\u67e5\u8be2_515151_128_21560393.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u7269\u6d41\u67e5\u8be2_515151_128_21560393.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u7269\u6d41\u67e5\u8be2_515151_128_21560393-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u7269\u6d41\u67e5\u8be2_515151_128_21560393-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-591852464\" class=\"text\">\n\t\t\n<h2><strong>Spedizione, ordine e restituzione<\/strong><\/h2>\n\t\t\n<style>\n#text-591852464 {\n  font-size: 1rem;\n}\n@media (min-width:850px) {\n  #text-591852464 {\n    font-size: 0.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1232783143\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1232783143 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/mrcartools.com\/it\/mrcartools-official-shop\/help-center\/shipping\/\" target=\"_blank\" class=\"button secondary is-link is-small\" rel=\"noopener\" >\n\t\t<span>Per saperne di pi\u00f9<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-695385742\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 241, 250);\" >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/mrcartools.com\/it\/track-order\/\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 110px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u9001\u8d27\u5feb\u9012\u5458_333333_128_21556627-1.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u9001\u8d27\u5feb\u9012\u5458_333333_128_21556627-1.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u9001\u8d27\u5feb\u9012\u5458_333333_128_21556627-1-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u9001\u8d27\u5feb\u9012\u5458_333333_128_21556627-1-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-1569199597\" class=\"text\">\n\t\t\n<h2><strong>Rintracciare il mio ordine<\/strong><\/h2>\n\t\t\n<style>\n#text-1569199597 {\n  font-size: 1rem;\n}\n@media (min-width:850px) {\n  #text-1569199597 {\n    font-size: 0.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1329563540\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1329563540 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/mrcartools.com\/it\/track-order\/\" target=\"_blank\" class=\"button secondary is-link is-small\" rel=\"noopener\" >\n\t\t<span>Per saperne di pi\u00f9<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2047990984\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(235, 241, 251);\" >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/mrcartools.com\/it\/mrcartools-official-shop\/help-center\/manuals-downloads\/\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 110px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u4e0b\u8f7d\u6587\u4ef6_333333_128_20179443-1.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u4e0b\u8f7d\u6587\u4ef6_333333_128_20179443-1.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u4e0b\u8f7d\u6587\u4ef6_333333_128_20179443-1-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u4e0b\u8f7d\u6587\u4ef6_333333_128_20179443-1-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-131946503\" class=\"text\">\n\t\t\n<h2><strong>Manuali dei prodotti<\/strong><\/h2>\n\t\t\n<style>\n#text-131946503 {\n  font-size: 1rem;\n}\n@media (min-width:850px) {\n  #text-131946503 {\n    font-size: 0.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-756390483\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-756390483 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/mrcartools.com\/it\/mrcartools-official-shop\/help-center\/manuals-downloads\/\" target=\"_blank\" class=\"button secondary is-link is-small\" rel=\"noopener\" >\n\t\t<span>Per saperne di pi\u00f9<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1539264909\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(241, 234, 254);\" >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/mrcartools.com\/it\/about-us\/\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 110px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u529e\u516c\u697c_333333_128_21539355-1.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u529e\u516c\u697c_333333_128_21539355-1.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u529e\u516c\u697c_333333_128_21539355-1-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u529e\u516c\u697c_333333_128_21539355-1-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-3918814859\" class=\"text\">\n\t\t\n<h2><strong>Chi siamo<\/strong><\/h2>\n\t\t\n<style>\n#text-3918814859 {\n  font-size: 1rem;\n}\n@media (min-width:850px) {\n  #text-3918814859 {\n    font-size: 0.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1183580010\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1183580010 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/mrcartools.com\/it\/about-us\/\" target=\"_blank\" class=\"button secondary is-link is-small\" rel=\"noopener\" >\n\t\t<span>Per saperne di pi\u00f9<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1747069507\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(228, 248, 246);\" >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/api.whatsapp.com\/send\/?phone=%2B8618923768146&#038;text=onlinesupport\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 110px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u5728\u7ebf\u6d3d\u8c08_333333_128_21541415-1.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u5728\u7ebf\u6d3d\u8c08_333333_128_21541415-1.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u5728\u7ebf\u6d3d\u8c08_333333_128_21541415-1-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u5728\u7ebf\u6d3d\u8c08_333333_128_21541415-1-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-1288454140\" class=\"text\">\n\t\t\n<h2><strong>Assistenza online<\/strong><\/h2>\n\t\t\n<style>\n#text-1288454140 {\n  font-size: 1rem;\n}\n@media (min-width:850px) {\n  #text-1288454140 {\n    font-size: 0.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-253614734\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-253614734 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/api.whatsapp.com\/send\/?phone=%2B8618923768146&#038;text=onlinesupport\" target=\"_blank\" class=\"button secondary is-link is-small\" rel=\"noopener\" >\n\t\t<span>Per saperne di pi\u00f9<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1305059743\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/mrcartools.com\/it\/mrcartools-official-shop\/help-center\/global-terms-of-sale\/\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 110px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u518c_1396db_128_21581558.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u518c_1396db_128_21581558.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u518c_1396db_128_21581558-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u518c_1396db_128_21581558-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-3958946449\" class=\"text\">\n\t\t\n<h2><strong>Condizioni di utilizzo<\/strong><\/h2>\n\t\t\n<style>\n#text-3958946449 {\n  font-size: 1rem;\n}\n@media (min-width:850px) {\n  #text-3958946449 {\n    font-size: 0.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1212819963\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1212819963 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/mrcartools.com\/it\/mrcartools-official-shop\/help-center\/global-terms-of-sale\/\" target=\"_blank\" class=\"button secondary is-link is-small\" rel=\"noopener\" >\n\t\t<span>Per saperne di pi\u00f9<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1982823376\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(246, 240, 239);\" >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"https:\/\/mrcartools.com\/it\/blog\/\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 110px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u535a\u5ba2_333333_128_20153986-1.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u535a\u5ba2_333333_128_20153986-1.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u535a\u5ba2_333333_128_20153986-1-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u535a\u5ba2_333333_128_20153986-1-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-3191141224\" class=\"text\">\n\t\t\n<h2><strong>Blog&amp; Notizie<\/strong><\/h2>\n\t\t\n<style>\n#text-3191141224 {\n  font-size: 1rem;\n}\n@media (min-width:850px) {\n  #text-3191141224 {\n    font-size: 0.75rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1247747076\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1247747076 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/mrcartools.com\/it\/blog\/\" target=\"_blank\" class=\"button secondary is-link is-small\" rel=\"noopener\" >\n\t\t<span>Per saperne di pi\u00f9<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-410493703\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(237, 250, 254);\" >\n\t\t\t\n\t\t\t\n\n\t<a class=\"plain\" href=\"#\" target=\"_blank\" rel=\"noopener\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 110px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"128\" height=\"128\" src=\"https:\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u673a\u8425\u9500_333333_128_20263704-1.png\" class=\"attachment-medium size-medium wvs-archive-product-image\" alt=\"\" srcset=\"\/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u673a\u8425\u9500_333333_128_20263704-1.png 128w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u673a\u8425\u9500_333333_128_20263704-1-100x100.png 100w, \/\/mrcartools.com\/wp-content\/uploads\/2024\/11\/\u624b\u673a\u8425\u9500_333333_128_20263704-1-50x50.png 50w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"text-2774854886\" class=\"text\">\n\t\t\n<h2><strong>Partner cooperativo<\/strong><\/h2>\n\t\t\n<style>\n#text-2774854886 {\n  font-size: 1rem;\n}\n@media (min-width:850px) {\n  #text-2774854886 {\n    font-size: 0.75rem;\n  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